| Q: What types of problems does Callcentric Wholesale look for on its network? |
A: Callcentric Wholesale uses proprietary client/server software to monitor all routes in real time (every 5 minutes). Callcentric Wholesale's systems monitor the following criteria:
- Latency
- Packet Loss
- Answer Seizure Ratio (ASR)
- Average Call Duration (ACD)
- Post Dial Delay (PDD)
- Dial Tone (on analog gateways)
- False Answer Supervision (FAS)
Among many others. Callcentric Wholesale's automated monitoring systems determine in real time when routes are underperforming; and automatically disable poor quality gateways and lines. |
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